Refund policy

We’re committed to deliver top-quality products from our factory to your front door. We guarantee that our products arrive at a food safe temperature and fully intact, or we will send you a replacement. If you’re unhappy with your products, please contact us to try to resolve the issue. We’re happy to work with you to figure out the problem and if the problem can’t be resolved to your satisfaction, we will refund you.

Refund/Replacement Procedure:

Take pictures of:

• Products
• Outer box with shipping label
• Inner box lining (if included)
• Lot number/Best By Date on the product packaging

Contact us by emailing hojafoods20@gmail.com

Hoja Foods reserves the right to adjust this policy as needed. All claims must be made within 7 days of order delivery date.